Support Help-Desk

As a Support Help-Desk professional at ProviderSoft, you will be working to ensure that our clients can successfully use our software system on an immediate basis. You will need to be intimately familiar with how it is our clients operate and interact with our software. You’ll be making sure that clients make use of new and existing functionality to meet their workflow needs. You will be able to work in partnership with clients to help answer system and workflow questions, and assist clients in achieving their goals within the system. You will be responsible for researching potential issues reported and providing quick and thorough responses. Working with our business analysts and developers alike, you’ll be applying your knowledge of the system and our customer’s needs and operations to provide personal, exemplary customer service.

Responsibilities

  • Provide efficient and effective ongoing support to clients via phone and email
  • Create video and wiki materials to aid in the support of all clients
  • Provide and solicit User feedback for new features of the system
  • Learn and utilize the internal case management tool for all client support

Requirements

  • Bachelors degree, preferably in a related field
  • Understanding of business requirements and the ability to translate these into functional and efficient support for clients
  • Exceptional written and verbal communication skills
  • Attention to detail; willingness to wear multiple hats
  • Computer savvy: familiarity with multiple programs, browsers, recording and screen sharing tools, etc.
  • Self-Starter with ambition who wants to help grow the company and eventually be considered for management role
Interested? Contact Us!

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