As a Support Help-Desk professional at ProviderSoft, you will be working to ensure that our clients can successfully use our software system on an immediate basis. You will need to be intimately familiar with how it is our clients operate and interact with our software. You’ll be making sure that clients make use of new and existing functionality to meet their workflow needs. You will be able to work in partnership with clients to help answer system and workflow questions, and assist clients in achieving their goals within the system. You will be responsible for researching potential issues reported and providing quick and thorough responses. Working with our business analysts and developers alike, you’ll be applying your knowledge of the system and our customer’s needs and operations to provide personal, exemplary customer service.